Find quick answers to the most common questions about ordering your PZU Portable Changing Pad.

FAQs

1. When will my order ship?

We process orders quickly! Most orders are packed and shipped within 1-2 business days after placement. You will receive a confirmation email with tracking information once your order is on its way.

2. How long will it take to receive my order?

Delivery times are fast. Typically, you can expect to receive your portable changing pad within 2-3 business days after it has been shipped. Delivery times may vary slightly depending on your location.

3. Where do you ship from?

To ensure fast and reliable delivery to our customers, we ship from fulfillment centers in the United States (Amazon USA) and Germany (Amazon EU). Your order will be dispatched from the warehouse closest to your delivery address.

4. What is your return and refund policy?

We want you to be completely satisfied. If you are not happy with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The item must be in its original, unused condition. Please visit our [Returns & Refunds Policy] page for detailed instructions.

5. Which countries do you ship to?

We currently ship to and sell within the United States and most European countries. During the checkout process, you can enter your address to confirm if we deliver to your location.

6. Is shipping free?

Yes! We offer free standard shipping on all orders, even if you just buy one changing pad. There are no minimum order requirements.

7. Do you have an affiliate program?

Yes, we do! If you love our product and are interested in promoting it, we'd love to have you in our PZU Affiliate Program. You can find all the details and sign up on our dedicated Affiliate Program Page.